Bonterra Guided Fundraising

Formerly Network for Good

I believe the system works well for speaking to current donors, and I would like the system to be improved to go after many nonprofits' lapsed donors.

Very appropriate for receiving quick donation information and responding to the donors in an easy and efficient manner. The email and direct mailing capabilities are so nice.

Bonterra has taken a decent platform and completely destroyed it. It is not suited for any nonprofit as it is expensive and they don't treat their clients with respect. They sell your information and refuse to assist when issues arise.

I believe that when I have a question customer support is always there to help me. I am computer database literate but feel that someone who may not be tech-savvy can navigate this system well. Additionally, the reports the program generates is always quality and it can be customized to suit the needs of the customer.

Great service at a great price.

Highly recommended! This is an excellent software at a good price to get easy accessibility for all members of staff, the board and volunteers. The Dashboard gives easy graphics that explain our progress and where we need to improve. Customer service is great. Our donations went up year after year through more consistent communication and the software’s easy to follow campaigns. Network for Good took a complex professional field and turned it into something as easy as talking to our neighbors and friends over the backyard fence.

Specifically, the customer service is one of the best of any online service we have used. The staff is respectful and speedy, and I have never had any occasion to be disappointed in their help. The silent auction tool we have used for the past two online silent auctions has been excellent. We are about to use the new service. I've been working on setting it up, and so far, so good. We would really like to track our volunteers in Network for Good somehow. Not to do recruitment or volunteer forms, as we don't use public recruitment of volunteers for our use. However, volunteer hours are very important as we do fundraising and grantwriting, as they show our excellent relationship with the community. I'd like to be able to track the volunteer hours... especially if they are also donors. I sure would appreciate a REAL text-to-give, where it's not 10 numbers to text-to-give but just 6 or so. We have tried using this and the feedback we have gotten is "This isn't so easy." To be able to say: "Text MITTENS to 123456" is a lot cleaner than "Text MITTENS to 888-888-8888." Granted this is a small thing, but this is what people ask about.

Organizations who rely on fund-raising to support operations. The system has the flexibility to maintain a donor base, and group the donors based on areas of interest in the agency. Paladin has a wide range of services, so not all donors are interested in all the services available. Network for Good allows the agency to recognize where a donor's interest lies and adapt the information specific to just that area.

If an organization has targeted fund-raising activities, you cannot use the basic level of the system. When Paladin started with Network for Good, we were not aware of this. When we set up the system for the annual golf outing, that is when we learned we had to pay an additional amount for targetted events.

Network for Good works great for generalized fundraising campaigns as well as specific targeted campaigns.

Best suited for donor appeals/communication/follow-ups.
Great comprehensive event planning site - bringing a suite of online support services and pre/post event follow-ups. We used it most recently for out annual program gala and age now in the process of using it to weave the gala seamlessly into our ongoing project and program avyibotird.

We have had to reach out for assistance many times for different tasks and communication has been very timely and helpful. Never once have we had to ask the same question because the answers have always addressed our needs.

I have used other similar donor management/communication products and have found that Network For Good offers the best of all functions.

We had been doing all our documentation of our contributors and donors using old school systems that really were not designed to keep track of money. Network for Good is definitely designed for that specific use. It was also affordable. We looked at other systems but we could not afford them.
It is user friendly. With the prompts throughout the entry, even a volunteer can do the data entry.

Some of the biggest selling points for me were:

• They downloaded my contacts into their system with a variety of categories at no extra charge
• The templates and fundraising ideas
• The ability to set up a variety of campaigns that I can run in various places; email, social media, live events
• The analytics. I think they have thought of everything in this category!

The onboarding process was great. Our team was able to work with Network for Good staff several times on ZOOM meetings, we were able to ask questions, we completed assignments, and we felt very well cared for. Even today, one year later, we know that we can call and reach out to Network for Good with a question or problem, and they will help us work through it. That, we feel, is priceless.

Network for Good (NFG) offered a white glove experience for Competitive Edge EQ. We switched to NFG at a critical time. We were on the heels of Giving Tuesday. As one can imagine, our concern was exasperated because Giving Tuesday is critical for most smaller nonprofits. But NFG supported us through each phase - from the introduction, training, onboarding, and implementation. They worked with us every step of the way! We had a pretty successful Giving Tuesday thanks to the NFG team! I will say that the NFG team was well knowledgeable about the transition process. What they did not know they were honest in saying, " let me find out and get back to you". I am grateful!

I have been working with an onboarding coach, and he has been very helpful in making sure that I understand the concepts that he cares about.

Excellent for donor communication. Text messages were blocked by carriers and I had to send them 8 at a time. I need to check with customer support to see how to best handle this situation.

When i met with my tech contact Cory he was very knowledgeable and took extra steps to help.

As I mentioned, we usually have different themes when it comes to our fundraising efforts. Network for Good has enabled us to use the same platform, and manage all our donation pages in one place. It makes it easier to manage the campaigns, even for someone new to our campaign efforts.

There are more robust and more expensive Donor Databases (CRM) but Network for Good is a solid, good priced, efficient product that I highly recommend for small or medium size non-profit organizations. Not only is the product effective and user-friendly, but the customer service is more impressive than larger companies in their sector.

Network for Good is great for our "small shop." It is extremely user-friendly and gives us the power to use our donor data in many ways, including donor communications. The large-scale event tools will allow us some room to grow and will be more appropriate as our capacity expands. I could see this system being too simple for very large organizations.

Network for Good has been great for a specific "Donate Now" functionality as well as campaign creation but they have lately tried to move everything into an upsell model that has more features than we need. They are moving into an "all or nothing" approach with their programs and integration that makes it difficult to move away from them or for them to work with other software.

I have already recommended it to several people in the Tulsa Ok, area.